Privacy Policy

Therma-Safe Insulation Industries

At Therma-Safe Insulation Industries ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services, including Acoustic Insulation, Chilled Pipes and Vessels, Industrial Heating Pipes, Steam & Condensate Pipes, and Thermal Insulation Covers. This Privacy Policy applies to our website, thermasafeinsulation.com.au & any other interactions you may have with us.

Information We Collect

We may collect the following types of personal information when you interact with our Services:

  • Contact Information: Such as your name, email address, phone number, and mailing address.
  • Project Details: Information related to your project requirements and specifications.
  • Communication: Correspondence between you and our team, including inquiries, requests, and feedback.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Providing Services: To fulfil your requests for our Services and deliver the solutions you require, including quoting, design, and installation.
  • Communication: To communicate with you regarding your projects, provide updates, and respond to your inquiries.
  • Improving Services: To enhance and optimise our Services, customer experience, and business operations.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

Information Sharing

We may share your personal information with the following parties:

  • Service Providers: Third-party contractors and partners who assist us in delivering our Services, such as manufacturers, suppliers, and installation teams.
  • Business Partners: Affiliates or other companies with whom we collaborate to provide comprehensive solutions.
  • Legal Authorities: When required by law or to protect our rights and interests.

We do not sell your personal information to third parties.

Data Security

We take appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices include encryption, access controls, and regular security assessments.

Your Choices

  • Access and Correction: You have the right to access and correct the personal information we hold about you.
  • Opt-Out: You can opt out of receiving promotional communications from us by following the instructions provided in our communications.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations.

To exercise any of these rights or for inquiries about your personal information, please contact us using the information provided below.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing the privacy policies of linked websites.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our website, and your continued use of our Services indicates your acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Therma-Safe Insulation Industries
P.O. Box 2784,
Seaford VIC 3198
0412 726 971 | 0403 717 374
admin@thermasafeinsulation.com.au